Founded by Conrad Hilton in Cisco, New Mexico, Hilton’s story has always been characterized by big dreams.
Started from humble origins, Hilton set up his first hotel in 1919, and he kept going through the Great Depression, continuing to expand over time. Started with nothing, Conrad Hilton managed to grow its company to a large corporation, achieving the outstanding acquisition of Astoria Hotel in New York and becoming the first hotel company traded in the New York Stock Exchange.
After the death of Conrad, his son William Barron kept expanding the company.
Nowadays, Hilton is one the biggest hotel corporation in the world, with about 169,000 employees.
The mission and vision statement of the business significantly characterized the evolution of this business.
Hilton's Mission Statement Analysis
Hilton’s mission statement is “to be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners, and a positive impact in our communities.”
Hilton’s history has always been characterized by massive respect for the Guests and making the best hospitality experience possible at an affordable price. It was indeed the first hotel company to create a luxurious experience in its hotels for an accessible cost.
As stated by the current CEO of the company Christopher Nassetta in an interview, Hilton is all about serving other people in the best way possible, while giving a unique experience personalized based on where the hotel is located.
With such a big company with over 169,000 employees, it’s valuable that Hilton makes sure that, in its mission statement remarks that it wants to create “meaningful opportunities for Team Members.” A considerable amount of Hilton employees work with them for their whole life, and it’s great that the company states that it wants to make sure to offer opportunities to grow and learn all the time. That’s why Hilton has more than 60,000 members in its loyalty program.
With “high value for Owners and a positive impact in our communities.” the mission statement underlines how all the stakeholders (community, shareholders, etc.) have to be taken care of with respect and creating value for everyone.
The mission statement of Hilton is concise but comprehensive of all aspects, from social responsibility to strive for making the best experience and most value for the stakeholders.
Hilton’s Vision Statement Analysis
Hilton’s vision statement is “to fill the earth with the light and warmth of hospitality.”
The vision statement of Hilton is concise but remarks the strive of the company to continue innovating in the hospitality industry.
That’s why the company kept keeping up and coming up with new trends, like the new line of hotels and rooms Tru by Hilton for an experience more authentic and with a sense of community.
Hilton’s Core Values Analysis
Hilton’s core values comprise “integrity, teamwork, leadership, and ownership.”
The founder of the hotel company was well-known for his strive for integrity, keeping up with his debt also during hard times. The values that the company keeps high serve as a compass for such a big corporation to remain solidly based on creating value for all stakeholders, from guests to other employees.